Privacy policy

Last updated: 31 March 2025

This Privacy Policy describes how Lemipan GmbH (the "Site", "we", "us" or "our") collects, uses and shares your personal information when you visit rnphqe-ks.myshopify.com (the "Site"), use our services, make a purchase there or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any further steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

What Personal Information Do We Collect?

The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that you submit to us directly through our Services may include:

  • Contact details – including your name, address, telephone number and email address.
  • Order information – including your name, billing address, shipping address, payment confirmation, email address and telephone number.
  • Account information – including your username, password, security questions and other information used for account security.
  • Customer support information – including the information you include in your communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information. However, this may mean that you cannot use or access these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and provide you with the products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.

All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Provision of products and services. We use your personal information to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and other features and functionalities relating to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may wish to use. In that case, Shopify will process your data in accordance with its Privacy Policy and Consumer Privacy Policy.
  • Marketing and advertising. We may use your personal information for marketing and advertising purposes, for example to send marketing and advertising messages by email, SMS or post and to display advertising for products or services to you. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6(1)(f) GDPR.
  • Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6(1)(f) GDPR.
  • Communicating with you and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in order to be able to respond to you, provide you with effective services and maintain our business relationship with you, in accordance with Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies that we use in connection with providing our store through Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to store your actions and preferences), to carry out analytics and to better understand user interaction with the Services (in our legitimate interest of administering, improving and optimising the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the Services, products and advertising on our Site and other websites.

Most browsers accept cookies automatically by default. However, you can set your browser to remove or reject cookies through the browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain features and general functionalities, to work incorrectly or no longer be available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for the purpose of performing a contract, for legitimate purposes and for other reasons subject to this Privacy Policy. These circumstances may include:

  • with vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
  • with business and marketing partners to provide you with services and to advertise to you. Our business and marketing partners use your information in accordance with their own privacy policies.
  • when you direct, request or otherwise give us your consent to disclose certain information to third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
  • with our subsidiaries or otherwise within our corporate group, in our legitimate interest of running a successful business.
  • in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information".

Category

Categories of Recipients
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, purchase information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Geolocation data, e.g. locations determined via an IP address or other technical means
  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose your personal information without your consent or for the purpose of drawing inferences about you.

With your consent, we share personal information for the purpose of carrying out advertising and marketing activities as follows.

Third-Party Websites and Links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of these third-party platforms without any restriction on use by us or by third parties. Our inclusion of such links does not, by itself, automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below and request that this information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights set out below in relation to your personal information. However, these rights are not absolute and apply only in certain circumstances. In certain cases, we may decline your request as permitted by law.

  • Right to access/know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
  • Right to deletion: You may have the right to request the deletion of the personal information we hold about you.
  • Right to rectification: You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to portability: You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and with certain exceptions, to request that this information be transferred to a third party.
  • Right to opt out of sale, sharing or targeted advertising: You may have the right to direct us not to "sell" or "share" your personal information or to object to the processing of your personal information for purposes that are considered "targeted advertising" within the meaning of applicable privacy laws. Please note: if you visit our Site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this, depending on your location, as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
  • Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Right to appeal: If we decline to act on your request, you may have the right to appeal our decision. You can do this by replying directly to our refusal.
  • Manage communication preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or your orders.

You may exercise these rights as indicated on our Site or by contacting us using the contact details set out below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf. We may also need to confirm your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details set out below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and external service providers and partners in these countries.

If we transfer your personal information to countries outside Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts of the relevant competent UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please call us or send us an email at asoyi@lemipan.com or contact us at Lemipan GmbH, Rupprechtstraße 9, Pirmasens, 66954, DE.

For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal information.